60-Day Return/Exchange Policy

We want you to feel confident in your purchase. Below are the detailed instructions on how to process a return or exchange. Our policy is valid for 60 days from the date of purchase. Please review the information below to determine if your situation is covered under our return policy.

✅ Reasons Covered by Our 60-Day Full Coverage Return/Exchange Policy

(Xtoyshub® covers return shipping and replacement costs)

  • You received the wrong item(s) or order.
  • Items arrived broken or damaged.
  • The quality of the product is poor or defective.

❌ Reasons Not Covered by Our 60-Day Return Policy

(We are not responsible for the following issues)

  • Products exposed to corrosive substances or chemicals, such as Liquid Silver Polish, pool water, hot tubs, or spa chemicals. These can alter the product’s appearance and damage oxidized silver.
  • Damage caused by misuse, mishandling, or lack of proper maintenance.

📦 Return Procedure

  1. Contact Us First: If you’re not satisfied with your product, please reach out to our customer service team before sending anything back.
  2. Repack the Product: Place the item(s) in the original packaging and seal the parcel securely.
  3. Ship It: Drop off the package at your local post office.
  4. Processing: Once we receive your package, we’ll process your refund or exchange according to our return conditions.

We’ll notify you by email once your return or exchange is complete.

📌 Return Conditions

  1. Returns must be initiated within 60 days of receiving your item.
  2. Items must be unused and returned in original packaging. We do not accept worn, damaged, or altered items.
  3. Do not return any items without contacting us first. Unapproved returns will not be accepted.

💳 Refund Information

If your refund request is due to product or delivery issues, we aim to process it promptly after communicating with you.

  • PayPal payments: Refunded immediately upon approval.
  • Credit card payments: May take 5–7 business days to reflect in your account depending on your card provider.

Need Help?
If you have any questions regarding our return policy, please don’t hesitate to contact us at:
📧 service@xtoyshub.com